Privacy Policy

Last Updated: August 6, 2024

Re-Viv ("Re-Viv," "we," "us," or "our") respects the privacy of our guests and website visitors ("you"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.re-viv.com, stay at one of our co-living homes, or use our related services (collectively, the "Services"). If you do not agree with this Privacy Policy, please do not use our Services.

This Privacy Policy is incorporated into our Terms and Conditions.

For any privacy-related questions or requests, contact us at: maintenance@re-viv.com

1. Information We Collect

CategoryExamples

Identifiers, address, date of birth, government-issued ID

Personal InfoBilling/shipping addresses, payment info, bank/card details

Internet ActivityBrowsing data, referral links, usage analytics

Geo-Location IP-based location data

Sensory DataAudio, photo, or video footage at the property

Voluntarily ProvidedEmail correspondence, surveys, questionnaires

Social Network Data: Email, phone number, device ID, IP address

2. How We Collect It

You provide it when you:

Book a stay or fill out forms
Contact us by email or other channels
Respond to surveys or service questionnaires

We collect it automatically when you:

Browse our website (via cookies, beacons, tracking tools)
Use a linked device or network
Make payments (via Stripe or another third-party processor)

3. How We Use Your Information

We use your personal data to:

Manage reservations and guest profiles
Provide, maintain, and improve our properties and digital services
Customize your experience and communication
Handle billing, payments, and support requests
Send marketing and service emails (you can opt out anytime)
Detect fraud and ensure security
Fulfill legal requirements and enforce our agreements

4. Who We Share It With

We may disclose your information to:

Service providers (hosting, customer support, payment processors)
Analytics partners (traffic monitoring and usage data)
Marketing platforms (only with opt-in consent)
Law enforcement or regulators (when legally required)
Successors (if Re-Viv undergoes a sale, merger, or reorganization)

We do not sell your personal information.

5. Tracking Tools and Cookies

We use cookies, tags, and similar technologies to:

Understand how users access our Services
Improve speed, functionality, and usability
Support marketing campaigns and interest-based advertising

You can manage your cookie preferences through your browser settings. Our full Cookie Policy is available on our website.

6. Data Retention

We retain your personal data for as long as necessary to:

Provide you Services
Comply with legal obligations
Resolve disputes and enforce our terms

If we no longer need the data, we securely delete or anonymize it.

7. Data Security

We apply administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure. You are responsible for securing your devices and login credentials.

8. International Data Transfers

Our Services are operated from the U.S. If you use them from outside the U.S., you consent to the transfer, storage, and processing of your information in the U.S. under applicable U.S. laws.

9. Children’s Privacy

Our Services are not intended for individuals under 16. If we discover data from a child under 16, we will delete it promptly.

10. Your Rights

Depending on your location (e.g., California, EEA), you may have the right to:

Access or correct your personal data
Delete your data or restrict processing
Withdraw consent for marketing
Request a copy of your data in portable format

To exercise any rights, contact us at maintenance@re-viv.com. We may request verification of identity.

11. Updates to This Policy

We may revise this Privacy Policy to reflect changes in law or services. Updates will be posted with a new “Last Updated” date. We’ll seek consent for material changes if required by law.

Email: maintenance@re-viv.com
Website: www.re-viv.com

Thank you for trusting Re-Viv.