Privacy Policy
Last Updated: August 6, 2024
Re-Viv ("Re-Viv," "we," "us," or "our") respects the privacy of our guests and website visitors ("you"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.re-viv.com, stay at one of our co-living homes, or use our related services (collectively, the "Services"). If you do not agree with this Privacy Policy, please do not use our Services.
This Privacy Policy is incorporated into our Terms and Conditions.
For any privacy-related questions or requests, contact us at: maintenance@re-viv.com
1. Information We Collect
CategoryExamples
Identifiers, address, date of birth, government-issued ID
Personal InfoBilling/shipping addresses, payment info, bank/card details
Internet ActivityBrowsing data, referral links, usage analytics
Geo-Location IP-based location data
Sensory DataAudio, photo, or video footage at the property
Voluntarily ProvidedEmail correspondence, surveys, questionnaires
Social Network Data: Email, phone number, device ID, IP address
2. How We Collect It
You provide it when you:
-
Book a stay or fill out forms
-
Contact us by email or other channels
-
Respond to surveys or service questionnaires
We collect it automatically when you:
-
Browse our website (via cookies, beacons, tracking tools)
-
Use a linked device or network
-
Make payments (via Stripe or another third-party processor)
3. How We Use Your Information
We use your personal data to:
-
Manage reservations and guest profiles
-
Provide, maintain, and improve our properties and digital services
-
Customize your experience and communication
-
Handle billing, payments, and support requests
-
Send marketing and service emails (you can opt out anytime)
-
Detect fraud and ensure security
-
Fulfill legal requirements and enforce our agreements
4. Who We Share It With
We may disclose your information to:
-
Service providers (hosting, customer support, payment processors)
-
Analytics partners (traffic monitoring and usage data)
-
Marketing platforms (only with opt-in consent)
-
Law enforcement or regulators (when legally required)
-
Successors (if Re-Viv undergoes a sale, merger, or reorganization)
We do not sell your personal information.
5. Tracking Tools and Cookies
We use cookies, tags, and similar technologies to:
-
Understand how users access our Services
-
Improve speed, functionality, and usability
-
Support marketing campaigns and interest-based advertising
You can manage your cookie preferences through your browser settings. Our full Cookie Policy is available on our website.
6. Data Retention
We retain your personal data for as long as necessary to:
-
Provide you Services
-
Comply with legal obligations
-
Resolve disputes and enforce our terms
If we no longer need the data, we securely delete or anonymize it.
7. Data Security
We apply administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure. You are responsible for securing your devices and login credentials.
8. International Data Transfers
Our Services are operated from the U.S. If you use them from outside the U.S., you consent to the transfer, storage, and processing of your information in the U.S. under applicable U.S. laws.
9. Children’s Privacy
Our Services are not intended for individuals under 16. If we discover data from a child under 16, we will delete it promptly.
10. Your Rights
Depending on your location (e.g., California, EEA), you may have the right to:
-
Access or correct your personal data
-
Delete your data or restrict processing
-
Withdraw consent for marketing
-
Request a copy of your data in portable format
To exercise any rights, contact us at maintenance@re-viv.com. We may request verification of identity.
11. Updates to This Policy
We may revise this Privacy Policy to reflect changes in law or services. Updates will be posted with a new “Last Updated” date. We’ll seek consent for material changes if required by law.
Contact Us
For questions about this Privacy Policy or to exercise your data rights:
Email: maintenance@re-viv.com
Website: www.re-viv.com
Thank you for trusting Re-Viv.
